Frequently Asked QuestionsSimple Answers for Important questions
How much do most groups raise using Snap?
The amount raised per group depends on the number of participants a group has and the outreach done by the group. The average raised per active participant is $300+ For a Team Based Fundraiser. Depending on group size these drives will raise $10,000- $30,000.
What does it cost to get started?
There is no upfront cost or monthly fees to use Snap. In order to cover our operational costs of building, maintaining, and supporting our software platform for your fundraiser, we do charge a percentage fee of your overall funds raised.
How can I see how many donations I have and who has donated?
Simply log in to your Snap account here and click on the appropriate fundraiser in the header dropdown menu. You should then see your custom fundraiser page which features all of your current statistics.
Is my donation tax-deductible?
Whether your donation is tax-deductible or not will depend on the organization or cause that you are donating towards. Please consult with your tax professional for advice in this regard.
How do I know my payment is secure?
Snap Raise uses Wepay to securely process credit card donations – the largest and most trusted platform payment processor in the country. Our site is also SSL encrypted, and we do not store any credit card data. You can rest assured that all of the best development practices have been used and your payment is completely secure.
I need a “Join Code”? Where do I get that?
Your organization leader or coach will provide you with a 9 digit join code that you will enter after you create an account. This code allows you to join your fundraiser and populates all of the pertinent fundraiser info. Contact your coach or organization leader for this code. You can also email email@example.com with the name of your organization/team and we can send this right over to!
How will I receive our funds raised?
We take pride in getting our groups their much needed funds as quickly as possible. Please contact your rep to learn more.
How do I reset my password?
No problem! You can reset your password on the login page. Click here.
What is Snap! Raise?
Snap! is a social donation platform developed through years of fundraising experience as a fundraising solution for groups small and large. Snap allows you to effectively manage your fundraiser from start to finish, saving you time to focus on whats important while raising more money for your cause than you ever thought possible. Fundraiser participants & supporters will be able to utilize our donation platform to send out donation requests via email, social media, and SMS to your potential supporters. Snap’s unique interface and integration with social media allows you to reach out to a larger participating audience, take in donations quicker and track your progress all through a user friendly platform. Most importantly with Snap, supporters have the freedom to pay for donations with their Credit or Debit cards which are then securely processed.
Can I get started on my own online?
Absolutely! You can start by creating your fundraiser easily online. Every fundraiser goes through an approval process where we verify your organization/team. A Snap Representative will be available to you after your fundraiser is approved to guide through our software and and answer any questions you may have. Get started here.
Ok, I created my account and joined my fundraiser. Now what do I do?
Once you reach your fundraising page all that you need to do is enter in your email contacts. Click on the green mail icon on the right hand side of your page under “Ways to Help”. This opens an email box where you simply enter your email contacts. Don’t worry about commas or anything, our system will sort out what is a correct email address. Then hit send! Your contacts will receive a donation request email from you that will direct them to your fundraising page. Don’t forget to also share to Facebook/Twitter!
Can I receive a refund on my donation?
If the fundraiser that you have donated to has ended we will not be able to process a refund. If the fundraiser you donated to is still active and the donation amount was made in error then we can process a refund for you. Please contact us at firstname.lastname@example.org to begin the refund process.
Can I donate by cash or check?
All offline donations will be sent directly to the participant. The check will be written out to the campaign name. After the funds have been handed to the coach or team leader, they will notify someone in our office to add the funds to the participants account.
Why is my name not on the list of supporters?
On every campaign page, there is a heading on the right side of the screen that says "Thanks to our supporters" Here you will find a scrolling screen of all of the supporters on the campaign page.
My campaign ended and I want to send Thank you notes to my supporters. How can I see who has supported my campaign?